THE Galway depot of Bus Éireann won the coveted Depot of the Year at the annual Bus Éireann GEM awards last weekend.
Bus Éireann celebrated its employees’ success in 2019 at the annual GEM (‘Go the Extra Mile’ ) Awards ceremony in Croke Park that recognised excellent customer service, community impact, performance and forward thinking.
The Galway Depot was awarded ‘Depot of the Year’ and the team was praised for its collaborative approach to ensuring best possible service delivery, operational excellence, customer care and safety. This was particularly demonstrated through the continued success in areas such as Galway City Services, Event Transport Management (Galway Races, Ed Sheeran concert, Christmas Park & Ride, Volvo Ocean Race, etc. ) and through the high level of professionalism shown as Official Transport Partners of Galway GAA.
In addition, Bus Éireann employee from Galway, Sean Kyne, was awarded the ‘Performance Ambassador’ award for his relentless focus on improving punctuality as AVL Control Centre Manager, a newly created role at the company.
Now in its second year, the awards were issued in a number of different categories including Depot of the Year, School Bus Driver of the Year, Apprentice of the Year, Craftworker of the Year, Hero of the Year, Driver of the Year, Executive of the Year and Engineering Operative of the Year. Five ‘Values Awards’ were also issued to reflect Bus Éireann’s core values: Safety, Customer First, Collaboration, Performance and Forward Thinking.
In congratulating the winners, Stephen Kent, Bus Éireann Chief Executive Officer, said 2019 has been a landmark year for Bus Éireann and that they have a fantastic team of dedicated colleagues to thank for all that has been achieved to date.
“As Ireland’s national bus company, our purpose is to connect people with who and what matters to them, helping to make life better. In 2018, 83 million passenger journeys were made across all of our services. The GEM Awards celebrate and recognise the exceptional contributions of Bus Éireann employees who consistently ‘go the extra mile’ for our customers. We have ambitious plans and our employees are intrinsic to our future as we implement an extensive service enhancement programme over the next 18 months, which will benefit our customers and continue to drive further growth in public transport usage,” he said.