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200 jobs to be created as global giant Genesys sets up Woodquay base

Thu, Nov 15, 2018

Pictured at Genesys' announcement of 200 new tech jobs in Galway were Stephen Coney and Barry O'Sullivan of Genesys, Mayor of Galway Niall McNelis, Joe Smyth, Genesys, Denis Curran, IDA and Tracy Cote, Genesys. Photograph by Aengus McMahonPictured at the Genesys announcement yesterday morning were Stephen Coney and Barry O'Sullivan of Genesys, Mayor of Galway Cllr. Niall McNelis, Joe Smyth, Genesys, Denis Curran, IDA and Tracy Cote, Genesys. Photo:- Aengus McMahon

Galway received a massive jobs boost yesterday (Wednesday) when Genesys the global leader in omnichannel customer experience and contact centre solutions, announced it is creating 200 new technology jobs in the city over the next three years.

The senior and highly skilled technical roles are based at the company’s state-of-the-art facility at Woodquay which will serve as a Genesys research and development (R&D) hub and the company’s global Centre of Excellence for Customer Experience AI.

The growing Genesys workforce in Galway will focus on advancing the use of AI and machine learning to improve customer experiences and make employees’ jobs easier, resulting in positive business outcomes. This investment is supported by the Irish Government through IDA Ireland. The Centre of Excellence is an important landmark in the company’s continuing growth and commitment to Ireland.

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