Galway Samaritans answered 47,219 calls for help in the last 12 months, with most of these calls received out of hours when other support is not available.
Details of the Galway help line were released this week when the 2015-2016 Impact Report covering Samaritans’ work in Ireland was launched.
According to the report, Samaritans volunteers answered over 639,652 calls for help across Ireland in the last year. More than one in three calls to Samaritans’ national helpline were received between 6pm and 12am and 63 per cent of all calls to the service are made between 6pm and 6am.
William Browne Director of Galway branch, said “We know that people don’t just struggle to cope between the hours of 9am to 5pm. The statistics released in our Impact Report 2015-2016 show many calls come through to the service throughout the evening and early morning hours, a time that can be lonely and isolating for those experiencing feelings of distress.
“Samaritans are the only organisation whose volunteers are available round the clock, providing a beacon of light to those struggling during the loneliest hours.”
The issues which people contact Samaritans about have remained consistent over the last number of years. These include family and relationship problems; financial worries; depression and mental health problems; loneliness; and stress and anxiety.
“People who are struggling often feel isolated and alone. They may want to talk about their suicidal feelings but don’t know where to turn, or fear that they may be judged. Over 450 people in Ireland take their lives each year. Many of those people may feel like they don’t have anywhere to seek support. Our volunteers work hard to provide a space for people in crisis when there may be nowhere else to turn,” said Mr Browne
Demand for Samaritans service has increased dramatically since the organisation launched a new free to call number in 2014. Volunteers have increased the number of hours listening they provide by 38 per cent since then.
“The increased demand for our service means that Galway Samaritans are always looking for new volunteers. Anyone who is interested in becoming involved can find out more about what is required by contacting 086 2468203 or emailing [email protected]
“Samaritans volunteers in the Galway branch will be there round the clock for anyone who feels they need to talk, in confidence, about whatever’s getting to them – on New Year’s Day, and every other day of the year,” he said, adding that Christmas and New Year can be especially hard for many people and that they know loneliness and isolation are both factors in this.
“If you’re finding the festive season difficult, we’re here to listen and you can always talk to us about what’s on your mind,” he concluded.
Please call 116 123 in the Republic of Ireland, email [email protected]