Avaya to host Atlantec event on customer care in the digital age

Avaya Galway are delighted to be hosting one of the upcoming In-company events at AtlanTec ’16. Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centres, networking and related services to companies of all sizes around the world. The Galway office is located in Mervue Business Park.

Why Should You Attend?

This session will be of interest to anyone dealing with customers either in a marketing, sales or support capacity as well as anyone interested in the evolving usage of digital technologies for customer engagement or in the area of business.

“Customer Care for the Digital Age”

Digital and mobile technologies have fundamentally changed how everyone does business and with that so have the expectations of customers. Customers today expect to engage with vendors and retail brands seamlessly across a variety of touch points, including social media, mobile applications, websites, traditional telephone, and face-to-face, on their terms.

They expect that every touch point will be fully functional, whereby they can search for products, scan reviews, get support, provide feedback, and complete their purchase regardless of where they are in the buying process. Industry reports show that up to 96 percent of companies struggle to make effective use of customer data in their engagements.

Digital transformation is complex, requiring massive change in underlying technology and business processes, along with a shift in corporate culture.

In this session, Avaya will explore the changes in customer care delivery arising out of always-on, available anywhere digital touch points and how the Avaya Galway based Research & Development team (in Contact Center solutions ), is helping to drive fundamental changes in customer care experience based on the new digital reality.

Please join us at the Avaya R&D Center in Galway to hear more on these exciting opportunities.If you are interested in attending this event, keep an eye out for booking information that will be published in the coming weeks.

For more information on the AtlanTec Festival go to www.atlantec.ie, https://www.facebook.com/AtlanTecFest/ Be sure to book your tickets early for the festival as demand is high. Book now at www.atlantec.ie or by emailing [email protected]

Join our mailing list by emailing [email protected] For more information on Avaya go to www.avaya.com Galway Company Altocloud selected for Google’s Adopt a Startup Programme

Galway company Altocloud was this week announced as one of 30 high potential Irish Startups selected by Google Ireland to participate in its Adopt a Startup programme. Altocloud will now receive 12 weeks of mentoring by a dedicated Google support team. The team will work with the Galway company to develop and improve their overall business strategy and at the end of the 12 weeks they will be invited to take part in a Dragons Den style competition.

“The principal aim of our Adopt a Startup programme is to assist Startups to develop their business strategies and provide them with hands-on support and advice on how they can take their enterprises even further,” explains Paddy Flynn, Head of Google Ireland’s Startup programme. “Now in its fourth year, this is a highly effective and successful initiative for Google in Ireland. Over two cycles of the program in 2015 we had 16 finalists and a total of 52 Startup participants. Many of these companies have gone on to raise significant capital funding and greatly increased their employee numbers.”

He added, “This programme is a further opportunity for Google to support the Irish Startup ecosystem in a meaningful way. The calibre of participants in the Spring programme is very strong and it’s great to see that close to half of the companies are based outside of Dublin with a large number headed by female founders and co-founders.”

Previous participating companies including Bizimply, FoodCloud, Jobbio and Beats Medical have all taken the skills developed during the mentoring programme back into their companies and their continuing success is well documented. For example Bizimply recently raised €2 million in investment funds and announced plans to open an office in the UK.

Each of the Startups will receive 12 weeks hands-on mentoring, access to an exclusive lecture series at Google offices and Google Apps for Work licenses, free for a year. Successful Startups will also get the opportunity to pitch their developed business plans and results of the program to members of Google Ireland’s leadership team as well as prominent figures from the Irish Startup Community at a Grand Final in Google’s European Headquarters in July. Last year’s panel included external judges Patrick Walsh, Managing Director of DogPatch Labs and Kevin Sherry, Global Business Development with Enterprise Ireland. The winner will receive €10,000 Google AdWords credit and will also become eligible for the Google Cloud Platform for Startups program which comes with $20,000 Google Cloud credits.

The Adopt a Startup Programme forms part of Google’s commitment to supporting the Startup community in Ireland through mentoring events such as Ireland’s Best Young Entrepreneur and hosting community events with partners like Startup Weekend and Enterprise Ireland. This commitment includes the expansion of the Google Tech Hub Network to Ireland by partnering with Dogpatch Labs a physical space for startups to work from and for community events. The Google Tech Hub partnership helps to open new doors to mentorship, investment and growth opportunities, and to help developers and entrepreneurs launch new ideas and turn them into thriving young companies. Irish Startups also avail of direct support from Google for Entrepreneurs programs in Dublin, London and the US.

For more information go to https://events.withgoogle.com/adoptastartup/


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