Galway Bay Hotel wins Optimus Award for second time

Pictured are (L-R) Aidan Pender, director Fáilte Ireland, Mary Catherine Conroy HR manager, and John Fraser deputy general manager of the Galway Bay Hotel and Redmond O'Donoghue, chairman Fáilte Ireland.

Pictured are (L-R) Aidan Pender, director Fáilte Ireland, Mary Catherine Conroy HR manager, and John Fraser deputy general manager of the Galway Bay Hotel and Redmond O'Donoghue, chairman Fáilte Ireland.

The Galway Bay Hotel has been awarded the prestigious Optimus Mark of Best Practice Award for the second year in a row.

The hotel received the award at a ceremony in The Brehon Hotel in Killarney recently.

The Optimus Mark of Best Practice Award is presented to hotels that consistently show they are improving all their policies and procedures to achieve business excellence. To receive this award the hotel underwent a demanding assessment of all its processes by an independent body employed by Fáilte Ireland. Its requirements are benchmarked on some of the best hotels in the world.

This is the second year in succession which the award has been presented to the Galway Bay Hotel and on both occasions the hotel received above average scores.

According to general manager, Dan Murphy, the team at the Galway Bay Hotel are delighted with this prestigious accomplishment as it is reflective of all their hard work and dedication throughout the year. He said that by achieving this award again the Galway Bay Hotel has shown it is committed to exceeding customers’ expectations through continuous improvement.

 

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