Lexus has ranked highest in customer satisfaction among luxury brands in the JD Power and Associates 2013 Customer Service Index Study for the fifth consecutive year.
Lexus achieved an overall CSI score of 862 on a 1,000-point scale, 19 points above the segment average and the highest numerical score in the study, regardless of segment.
“Customer satisfaction is the foundation of Lexus,” said a Lexus spokesman. “We’re proud of our dealers and their continuous efforts to exceed customer expectations and make Lexus the highest ranked brand in CSI for the 16th time, more than any manufacturer.”
The 2013 CSI Study is based on responses from owners and lessees of 2008 to 2012 model-year vehicles. The study was fielded from October through December 2012. Lexus ranked highest in the JD Power and Associates Customer Satisfaction with Dealer Service.