Ardilaun wins AA ‘Courtesy and Care award for excellence of its hospitality

John Ryan of The Ardilaun hotel being presented with the award of AA Ireland Courtesy & Care Award by Minister of State at the Department of Transport, Tourism & Sport Michael Ring, and Brendan Nevin, CEO of AA Ireland.

John Ryan of The Ardilaun hotel being presented with the award of AA Ireland Courtesy & Care Award by Minister of State at the Department of Transport, Tourism & Sport Michael Ring, and Brendan Nevin, CEO of AA Ireland.

The Ardilaun Hotel and Leisure Club, Taylors Hill, Galway, was last week awarded with the ‘AA Courtesy and Care Award 2011/2012’. The award, linked to the AA’s motto of ‘Courtesy and Care’, is awarded annually to the AA hotel which offers nothing short of excellent Irish hospitality.

One of the key criteria of this award is that staff are true and genuine ambassadors for the hotel something which is abundantly clear at the second generation-run Ardilaun Hotel and Leisure Club, which next year celebrates its 50th anniversary. Employing over 120 people, many of the hotel’s friendly staff have worked for current proprietor and manager John Ryan and his family for many years and AA Inspectors commended the outstanding team spirit, passion for hospitality and professionalism evident throughout the business.

The resounding philosophy among the cheerful staff at The Ardilaun Hotel is that “nothing is too much trouble,” something which has deservedly won them a tremendously loyal following of repeat guests who liken the property to a ‘home from home.’

John Ryan, proprietor and general manager of The Ardilaun Hotel and Leisure Club says that as a family owned and managed hotel, The Ardilaun will celebrate its 50th year in business on St Patricks Day in 2012 and is very proud and delighted to have been awarded the AA Ireland Courtesy & Care Award for 2011/2012.

“This award reflects the true values of The Ardilaun Hotel and each staff member. We continuously strive to serve all of our guests to the highest standards with great care and attention and this award is testament to our aim. All the credit goes to the team who, each day, make all our guests feel so welcomed. Many of our guests are now familiar faces at The Ardilaun as they return to stay with us year after year.”

The team’s commitment to customer care is consistent across every facet of the hotel from the immaculate housekeeping of the luxurious bedrooms, attentive yet unobtrusive table service at the award winning Camilaun Restaurant and warm and friendly staff at their fantastic leisure club which offers an 18 metre pool, Jacuzzi, steam room, exercise classes, plus all the latest gym technology according to AA inspectors.

In addition to warm service from all the team and a tranquil setting close to Galway City Centre guests of at The Ardilaun Hotel and Leisure Club can enjoy an impressive range of amenities at the hotel including access to its beautiful gardens, the indulgent Avalon Beauty Salon and the dedicated conference facilities.

Voted Ireland Top Wedding Venue of the Year in Connacht this year, weddings are also a specialty at The Ardilaun hotel with a choice of two banqueting rooms – their spectacular Connacht Suite, with its plush decor, fabulous chandeliers and gracious high ceilings, or the Glenarde Suite an idyllic setting for a smaller intimate wedding. The Ardilaun Hotel is also a registered venue for a civil ceremony – perfect for the larger ceremony or the smaller family event.

The Ryan family continues to invest in the refurbishment of their luxurious hotel to ensure guests continue to enjoy the cosy and atmospheric surroundings their Award winning hotel has to offer as it reaches its half a century milestone.

Brendan Nevin, CEO, AA Ireland: “Our ‘Courtesy and Care’ award is very special to our hearts here in the AA and great care and consideration is given each year to its award to the property which best embodies what it’s all about, excellent Irish Hospitality. Exemplary customer care is not only a part of the culture at the Ardilaun, its part of its heritage. Our huge congratulations go to all the team on their fantastic achievement.”

 

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