Bonham Quay-bound Genesys to create 100 new jobs in city and remotely

Sen Sean Kyne describes the decision as 'a signal of confidence in our city and county'

Genesys ( ), the global leader in cloud customer experience and contact centre solutions, has announced it is creating 100 new software roles in Ireland.

The company’s R&D Centre for Digital and artificial intelligence (AI ) in Galway is a key driver of technology innovation for Genesys as it works to transform the way brands and people connect in a digital-first world.

Tánaiste & Minister for Enterprise Trade & Employment Leo Varadkar said: “I’m very pleased to see Genesys expanding its workforce in Galway. The company, which first set up in Ireland in 2018, is now well-established here and the announcement of 100 additional roles – an increase on its initial headcount target – underscores the company’s commitment to Ireland and the West. I understand that in addition to the Galway-based jobs, the company is also offering remote work options which opens up opportunities for people right across the country. I wish Genesys the very best as it continues to expand here.”

“Galway has played an integral role for Genesys in developing innovations in the fields of cloud, digital, and AI,” said Barry O’Sullivan, EVP and GM of Digital and AI, Genesys. “As companies need to keep pace with consumers’ evolving preferences for digital engagement across the overall customer experience, we are focusing on hiring world-class talent in Ireland to help deliver technologies that make it possible with our vision of Experience as a Service.”

40,000 sq ft Bonham Quay office

Genesys first established its presence in Galway in 2018 when it acquired local AI start-up Altocloud. At that time, it pledged to create 200 jobs in the region by the second half of 2021 and is on track to meet this commitment.

'The world has changed significantly during 2020, and we expect the new state-of-the-art facility to accommodate our workforce as it evolves'

Now, it plans to fill an additional 100 software engineering roles based at its Galway facility or across Ireland in remote positions spanning software development, cloud computing, DevOps, AI and user experience, a 50% increase over its original commitment. As a result of this growth, Genesys is relocating to a larger Galway location in the Bonham Quay development in the fourth quarter of 2021.

“We’re expanding our software R&D workforce in Ireland to support our continued business growth. Ireland has a rich and diverse pool of tech talent that has been a significant contributor to our ability to deliver market differentiating customer experience innovation,” said Joe Smyth, senior vice-president of research and development and site lead for Galway at Genesys. “The world has changed significantly during 2020, and we expect the new state-of-the-art facility to accommodate our workforce as it evolves.”

'The expansion of Genesys here is especially symbolic as the company was first attracted to Galway by local start-up, Altocloud'

The new Genesys offices in Galway, its largest R&D site in Europe, will occupy nearly 40,000 square feet of the new development. The new office will provide Genesys employees in Ireland a responsible, healthy, equitable and enjoyable place to work. The new site has been designed to achieve the Gold standard in Leadership and Energy and Environmental Design (LEED ).

In addition to bringing jobs to Galway, Genesys is looking to attract talent from across the country with remote work options. The new facility will serve as a hub for innovation workshops, training and meeting space.

Vote of confidence in Galway

Welcoming the announcement, Senator Seán Kyne said that at a very difficult time for our country, the confirmation that tech company Genesys is expanding in Galway and creating 100 new jobs is hugely positive.

"It is a signal of confidence in our city and county, the local ICT sector, higher education institutions such as GMIT and NUIG and, most significantly, the workforce in Galway. The expansion of Genesys here is especially symbolic as the company was first attracted to Galway by local start-up, Altocloud. It demonstrates how vital innovation centres, like the PorterShed - where Altocloud was based - and the Galway Technology Centre are to our local economy.“

Sen Kyne added that the move by Genesys to Bonham Quay will boost that development which is "revitalising a key city quarter".

IDA Ireland Executive Director Mary Buckley said that the announcement by Genesys demonstrates the company’s confidence in the quality and availability of a highly talented and skilled workforce here in Ireland. A significant number of these roles are open location, and as a result, Genesys has full access to the rich pool of tech talent that Ireland has to offer. This investment is a further endorsement of IDA Ireland’s commitment to winning high skill roles to the regions. I wish Genesys continued success.”

As well as expanding its presence in the region, the company is also investing in the community and fostering local talent. To kickstart career prospects for young adults in the West of Ireland, the company employs interns and graduates from across the region, including NUI Galway, Galway-Mayo Institute of Technology and the University of Limerick. Genesys has also become the principal sponsorship partner to Connacht Rugby Club. The sponsorship strengthens the organisation’s connection to Galway.

Engineering careers with Genesys in Ireland:


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