Sherry FitzGerald has launched a unique customer communication hub, mySherryfitz.ie, which offers an online platform to give registered users 24 hour access to their property journey and estate agents outside of normal office hours.
When a buyer registers for mySherryFitz, which is password protected, they will get 24 hour access to the bespoke Sherry FitzGerald system so that they can arrange viewings, make property enquiries and place offers at a time that suits them. The complete openness and simplicity around making and viewing existing offers will make the process a lot more time efficient and engaging for the buyer.
Vendors will also benefit, as a system that is easy and convenient to use will attract more potential buyers as the property is accessible 24 hours a day. On mySherryFitz, buyers will have a progress tracker, which is a tool that guides them through their journey, ensuring that they are prepared and alerted as to what they need to do next. This will help avoid unnecessary delays during the sale of a property.
Joanne Geary, Director of Marketing and Digital Transformation in Sherry FitzGerald commented, “we have always been a people business offering a personal service. Over the last number of years, we have been continually investing in our people, our brand and our network. We have refurbished our branch network, opened new branches, refreshed the look of our brand and hired staff who we know will fully embrace our company ethos.
MySherryFitz is the next stage in how we are evolving our digital customer service offering, a resource which will support our customers, our team, our brand and our network. The new era for Sherry FitzGerald is the proposition which marries the best people with the best physical and digital experience enabling our customers to interact with us where and when they want and through the channel of their choice.
This new digital offering gives our buyers more convenient ways of communicating with us, whenever they wish, at a time that suits them. This is an exciting time for our company as we embrace technological innovation and continually strive towards providing our clients with the very best customer experience, supported by our best people in the belief that it’s not just about property – it’s about people”.