Hotel Westport has scooped the coveted AA (Automobile Association ), Courtesy and Care Award for 2013/2014. The award was presented by Minister for Tourism, Leo Veradkar at a ceremony in the Shelbourne Hotel, Dublin, on Wednesday September 25.
Hotel Westport’s general manager, Declan Heneghan says that the staff of Hotel Westport are the most positively commented on aspect of the hotel. Referring to the old adage that a “building (or an hotel in this case ), is but bricks and mortar, it is the people that make the difference,” it has he says, particular meaning in this instance. “Our investment in customer care training, and a dedicated objective to recruit and retain friendly people, has ensured happy guests who return to us again and again.”It recognises the fact that at the winning hotel guests can be assured of politeness, kindness, and above all consideration for their welfare at all times.
Chairman of the board of directors for Hotel Westport, Cathal Hughes, added: “The genuine welcome, friendliness and hospitality that the staff provides is very much appreciated and valued by our guests and customers alike.”
Furthermore according to Heneghan, testament to this repeat custom is the fact that guests frequently ask for hotel staff by name when booking, which is surely evidence of the courtesy and customer care they associate with Hotel Westport. “A welcome outcome of this of course is a successful business, which is very much appreciated by the management and owners alike.”