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Charity hits out at Irish Rail after 'upsetting' experience

Fri, Aug 26, 2016

The chairperson of a Mayo based charity that had organised a day trip to Dublin Zoo has hit out Irish Rail after their groups had to split up and stand in aisles on their return journey from Dublin because the seats they had pre-booked were not reserved from them, she claimed. Áirc Mayo, a charity that supports children with disabilities, had a group of 47 on the trip on Monday including 16 special needs children on the outing to Dublin Zoo.

Kathryn Connor, chairperson of Áirc Mayo, told the Mayo Advertiser yesterday: "The whole thing was very bad, we're still trying to get over it. I personally had booked the train in May and was constantly in touch with Irish Rail up until the end of last week. We had booked a carriage for us up and one for us back down. Everything had gone great on the way up and the children all had a great day out at the zoo, but coming back was a nightmare.

"We were in Heuston Station a good hour before we were due to depart, but the board only came up to say which platform to go from a short while before the train was due to depart," she added. "We went down and checked the train and there was nowhere with our names on the seats showing they were reserved. There were also no ramps for people to use, we had a lot of people with buggies and wheelchairs and they had to be physically dragged on to the train in the end.


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