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Q: The interview panel asked a scenario question: “what would you do if somebody turned up for work with a smell of drink?” I was going for a job as manager of a retail store and despite working in the sector for almost ten years, I have never encountered this type of situation. I made a bad job of answering it and I didn’t get the job. How was I expected to answer that question? (TR, email)

Q: I froze in the interview. There is no other word for it. I was going great guns until they threw a question at me that caught me off guard. I stumbled through that and knew from their reaction that it hadn’t gone well. For the rest of the interview, I was a mess. I couldn’t get out of the hole I had dug for myself, even though, in fairness to them, they moved on to other topics. How can I avoid this happening again in the future? (DC, email).

Q: Now that COVID-19 restrictions are fast vanishing, what would your preference be for interviews in the long term? If you were called for one tomorrow, would you prefer to go face to face in a room or take the Zoom option, if offered? I have seen some cases lately were both options were made available and as I am about to embark upon job searching myself, I would appreciate your thoughts. (DR email).

Q: This might strike you as an unusual scenario. It has certainly taken me by surprise. Just two months ago I started a new role and I'm only finding my feet. However, the company is expanding rapidly, and our department comprises an experienced manager and five of us who have joined the company in the last year. Now the manager has announced he's leaving. I'm tempted to go for the role even though I am the last person in. Should I? (TR, email).

Q: I’m updating my CV for the first time in 20 years – for my last three jobs, I was head-hunted within my sector (sales). Now I’ve seen a job I’d like to chase, and I need a CV. I’ve a few questions that perhaps you can answer? (KK, email).

Q: I did a job interview last week and one of the things that surprised me was the extent to which they cross-examined me after my answers. Every time I gave an answer, they had at least one follow up question – e.g., how I felt I did in the scenario, what I learned from it and what I would do differently next time. I found it quite off-putting. Is this standard? (RC, email).

We now come to the fifth and final article in our series on the START method. To recap, START is a storytelling method you can use in competency-based job interviews. It stands for Situation, Task, Action(s), Result(s) and Them.

We now come to the fifth and final article in our series on the START method. To recap, START is a storytelling method you can use in competency-based job interviews. It stands for Situation, Task, Action(s), Result(s) and Them.

Continuing our series on the START method, this week we come to Results. As you will know from the previous columns, START stands for Situation, Task, Action(s), Result(s) and Them.

Continuing our series on the START method, this week we come to Results. As you will know from the previous columns, START stands for Situation, Task, Action(s), Result(s) and Them.