A new patient forum designed to enable patients, staff and members of the public to have a say in the quality of services being provided at Mayo General Hospital was launched by Stephen McMahon, Chairman of the Irish Patients’ Association, at the hospital on Thursday December 18.
The patient forum will provide its members with an opportunity to exchange information and opinions on the type and quality of services being delivered at Mayo General Hospital.
Geraldine Shaw, Director of Nursing, Mayo General Hospital, said: “The overall objective in setting up this forum is to improve the service we offer to the people of Mayo through consultation with service users and their representatives. We are hoping to learn from the experiences of patients and carers and gain an improved understanding of their needs and preferences.”
The new forum comprises 12 people, six members of the public and six hospital staff, and is representative of hospital service users, their carers and members of staff at Mayo General Hospital.
Proposed topics to be discussed by the forum over an initial two-year period include service trends/patient activity; planned service developments; quality of service, including measures of access to hospital services; patient satisfaction measurements and quality initiatives and patient and carer feedback.