The Ardilaun Hotel was one of the four hotels honoured at the Fáilte Ireland Optimus Awards which were held in Galway recently. The Ardilaun received the Optimus Award for Best Practice for special recognition for its ongoing commitment to continuous improvement and business excellence in the hospitality industry.
Other Galway hotels presented at the Optimus Awards ceremony recently were the Menlo Park Hotel and Delphi Mountain Resort. The Optimus programme, developed by Fáilte Ireland, aims to help tourism establishments – including hotels, restaurants and visitor centres - achieve excellence in every aspect of their business by providing a practical approach to improving the quality, value and delight that visitors experience during their stay in Ireland.
John Ryan, managing director of The Ardilaun, and the Ryan family are delighted to receive this award of Best Practice from Fáilte Ireland for the fifth time.
“I would like to pay compliments and thanks to all of the team here at the Ardilaun. It has been very challenging, beneficial and worthwhile working towards achieving the mark of Best Practice. Teamwork was at the heart of the programme,” he said.
“The assessor was very impressed by the level of commitment and hard work of the team at The Ardilaun. With the hotel’s obvious improvements that we have accomplished in the past 18 months, it is a great testimony to the dedication and support of the staff at The Ardilaun, especially in these challenging times,” he added.
In the past number of years, The Ardilaun has adopted guidelines and directives from the Optimus Programme, and has undergone an independent audit by the Excellence Ireland Quality Association (EIQA ).
The resulting feedback affirms positive aspects as well as providing areas for improvement and development. This award further enhances The Ardilaun’s position as a leader in the hospitality industry.